By accessing or using JPK Scheduler ("JPK Scheduler" or "the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. The Service is operated by Kilbourne.JP, LLC d/b/a JPK Collision Solutions ("Company," "we," "us," or "our").
JPK is a cloud-based platform for collision repair and auto body businesses, offered as a suite of products. Depending on the plan you select, the Service may include:
All products include multi-user access with role-based permissions. Features may be added, changed, or retired as described in Section 12.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, and notifying us immediately of any unauthorized use.
Free Trial: New accounts receive a 30-day free trial with full access to the products selected. No credit card is required to start the trial. Jenny is configured manually and is not offered on a free trial. At the end of the trial period, you must subscribe to continue using the Service.
Subscription: JPK is offered on a month-to-month subscription basis. There is no contract, no minimum term, and no cancellation fee. JPK Scheduler and JPK Photo-Doc are priced per location. JPK TimeClock, JPK Check-In, JPK Glass Requests, and JPK ADAS Calibrations are offered at a standalone monthly rate or at a reduced rate as an add-on to an existing JPK plan. Current pricing is published on the product pages at jpkcollisionsolutions.com.
AUTOMATIC RENEWAL NOTICE: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH UNTIL YOU CANCEL. You will be charged the then-current monthly price using the payment method on file. You may cancel at any time, and we will notify you by email before any change to your subscription price takes effect.
How to Cancel: You may cancel your subscription at any time by: (a) logging into your account and selecting "Cancel Subscription" in Settings, (b) emailing jpk@jpkauto.com with the subject "Cancel Subscription," or (c) calling during business hours. Cancellation takes effect at the end of your current billing period.
You agree to use JPK Scheduler only for its intended purpose of managing appointments and customer communications in compliance with all applicable laws. You are responsible for:
The Telephone Consumer Protection Act (TCPA) requires prior express consent before sending text messages. By using the SMS features of JPK Scheduler, you agree to comply with all formal requirements of the TCPA, including the following:
JPK Scheduler includes features to collect customer feedback and direct satisfied customers to leave Google Reviews. You acknowledge and agree that:
You retain ownership of all data you input into the Service, including customer and vehicle information, appointment records, repair documentation and photographs, inspection and signature records, timeclock records, vendor requests, and survey responses. You grant us a license to use your data solely to provide the Service. Upon termination, you may export your data within 60 days. We may retain anonymized/aggregated data for analytics or metrics.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
IN NO EVENT SHALL KILBOURNE.JP, LLC D/B/A JPK COLLISION SOLUTIONS BE LIABLE FOR: Any indirect, incidental, special, or consequential damages; loss of profits, data, or business opportunities; damages exceeding the amount paid for the Service in the 12 months prior to the claim; any TCPA violations or penalties resulting from your use of SMS features; any claims arising from customer reviews or survey responses.
YOU ACKNOWLEDGE THAT: Appointment data should be verified before taking action; the Service is a tool to assist with scheduling, not a guarantee of accuracy; technical issues may occasionally affect availability; you are solely responsible for compliance with TCPA, privacy laws, and other regulations in your jurisdiction.
You agree to indemnify and hold harmless Kilbourne.JP, LLC d/b/a JPK Collision Solutions from any claims, damages, or expenses arising from: Your use of the Service, your violation of these Terms, your violation of any third-party rights, TCPA violations resulting from your SMS communications, disputes with your customers, and any claims related to or arising from reviews solicited through the Service.
We strive for high uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice when possible. We are not liable for downtime due to factors beyond our control.
Kilbourne.JP, LLC d/b/a JPK Collision Solutions shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, embargoes, labor disputes, failure of third-party hosting or cloud service providers (including Google/Firebase), internet service interruptions, cyberattacks, power outages, or any other event that could not have been reasonably foreseen or prevented.
Customer and shop data is handled by third-party providers and services over which we have no control. JPK Collision Solutions cannot be held liable for third-party data breaches.
We reserve the right to modify or discontinue features with reasonable notice and update these Terms at any time. Changes become effective upon posting to our website.
You may cancel your subscription at any time. We may terminate accounts for violation of these Terms, including TCPA violations or misuse of SMS features. Upon termination, your access to the Service will cease. Data retention follows our Privacy Policy (60 days for export).
These Terms shall be governed by the laws of the State of Ohio, without regard to conflict of law principles.
15.1 Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at jpk@jpkauto.com and attempt to resolve any dispute informally through discussions with our principals or attorneys.
15.2 Binding Arbitration: Any dispute that cannot be resolved informally within 6 months of initiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
15.3 Location: The arbitration shall take place in Lorain County, Ohio, or at another location mutually agreed upon.
15.4 CLASS ACTION WAIVER: YOU AND KILBOURNE.JP, LLC D/B/A JPK COLLISION SOLUTIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
15.5 Small Claims Exception: Either party may bring an individual action in small claims court if the claim so qualifies for such resolution.
15.6 Opt-Out Right: You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice.
Kilbourne.JP, LLC d/b/a JPK Collision Solutions
Email: jpk@jpkauto.com