Insurance sends a change request. You need a photo of the headliner out of the car. But it's already reinstalled. Now you're choosing between tearing it apart again or eating the labor. JPK Photo-Doc makes sure that never happens.
Every one of these has happened in our shop. If you've been in collision repair for more than a year, you've lived them too.
Insurance writes a change request on a supplement. They want proof the headliner needed to come out. Your tech did the work two weeks ago — headliner is long since reinstalled, interior is cleaned, car is in detail. Without a photo, you either tear it apart again and lose 2+ hours of labor, or you eat the supplement line.
With Photo-Doc: Your tech snapped photos during teardown. They're timestamped, tied to the RO, and sitting in the system. Pull it up, send it to the adjuster. Done in 30 seconds.
You wrote a supplement for adjacent panel blending. Insurance wants to see the color mismatch before they'll approve it. The car is already in the booth — panels are clearcoated, blended, and baking. You can't unbake a clearcoat.
With Photo-Doc: Your painter documented the color mismatch before prep. The photos are already in the RO with timestamps proving they were taken before paint work began.
During teardown, your tech finds damage behind the bumper reinforcement — cracked inner structure. They fix it, weld it, seal it, and move on. Three weeks later insurance wants photos of the damage before they'll approve the structural repair on the supplement. The evidence is buried under seam sealer.
With Photo-Doc: Your tech photographed the damage the moment they found it. Before they even told the estimator, the evidence was uploaded and timestamped in the RO.
Customer picks up their car and says there's a scratch on a panel you didn't touch. Without documentation, it's your word against theirs. You end up buffing it out for free — or worse, repainting a panel — to keep the customer happy. Even though the scratch was there before.
With Photo-Doc: Your intake photos show the scratch was present at drop-off. Every panel, every angle, timestamped and documented. Professional, indisputable proof.
The average collision shop processes 40-60 repair orders per month. Even if documentation saves just one supplement per month — one headliner, one blend panel, one hidden damage line — you've more than covered the cost.
And that's before you count customer disputes avoided, time saved searching for photos, and the professional image it projects to insurance companies who see organized, timestamped documentation instead of random phone photos texted in a group chat.
No extra steps. No separate app. Techs document as they go. Office has everything instantly.
From the shop floor on any phone or tablet. Photos upload directly to the repair order by stage.
Estimate, teardown, production, paint, assembly, final QC. Every photo in the right place automatically.
The office portal shows everything in real time. View, download, or share any file from any RO.
Pull up any photo or video and send it. Timestamped, professional, indisputable documentation.
Two tools that work together — the Office Portal for management and the Tech Tool for the shop floor.
Managers and estimators view, organize, and share all repair order documentation from one dashboard. Search by RO, filter by stage, download anything.
Mobile-first interface for techs. Snap photos, record video, upload PDFs — all tied to the RO and stage. Works on any phone or tablet.
Photos organized by repair stage — estimate, teardown, production, paint, assembly, QC. Find any photo in seconds, not minutes.
Not just photos. Record video walkarounds of damage, upload supplement PDFs, scan parts invoices. All in one place per RO.
Office needs a photo the tech didn't take? Send a request directly to their tool. They snap it, upload it, request marked complete.
Estimators see the office portal. Techs see the tech tool. Each person only accesses what they need — with their own login.
Start with scheduling, or get the full documentation suite. Both include a 14-day free trial.
Every photo your tech didn't take is money you might not get paid. Start documenting every repair, every stage, every time.
Start Your 14-Day Free Trial →